Return Policy

Ship returns via USPS to:


Gray Monroe
2006 E 133rd St S
Bixby, OK 74008

All sale items & accessories are final sale.  No returns, no exchanges.  No exceptions.

COUPON CODE PURCHASES:  Any full priced items purchased with a coupon code are available to exchange for store credit.  Any sale items purchased with a coupon code are final sale.  No returns, no exchanges. 

Items eligible for cash returns must be received within 20 days of the original purchase date (after 20 days you have 40 days to return for a store credit only).  Items must be unwashed, unworn, unaltered, be free of any stains of any kind as well as animal hair, and with the original tags on.

HOLIDAY EXTENDED RETURN POLICY:  Items purchased between November 1 - December 24th, 2016 are eligible to return through February 1st, 2017 for store credit.  Items must be unwashed, unworn, unaltered, be free of any stains of any kind.

If you'd like to exchange please place a new order for the items you wish to exchange.  This will ensure your items do not sell out before we have received your return.  A full refund will be given for exchanges only for a different size or color in the same item.  Please include the new order number for the exchanged item on the receipt you are sending back with the merchandise.  

After your return has been received refunds will be issued within 5 business days.  Be sure to note your tracking number from your label.  Customers are responsible for the cost of shipping returns.

If you have any questions, please send an email to support@graymonroe.com